• The WPO agrees to protect, defend, hold harmless and to indemnify Web Insurance Plan™, its Owners, its Affiliates and its Independent Contractors, from any claims, including attorney's fees, resulting from the Client's use of GriotSites Web Hosting & Designs™ services.
• The WPO understands, agrees, and acknowledges that GriotSites Web Hosting & Designs™ provides all web hosting services for Clients who have Web Insurance coverage.
• The WPO understands, agrees, and acknowledges that Web Insurance Plan™ will only provide maintenance offered in each respective Web Insurance Plan™. The WPO also understands that Web Insurance Plan™ does not offer on-call services in its insurance plans EXCEPT for the Full WIP Coverage option.
• The WPO understands, agrees, and acknowledges that GriotSites Web Hosting & Designs™ is not a marketing firm but offers the service to those who desire it. The WPO also understands that WIP may out-source to an affiliated marketing firm to perform or complete a web marketing job.
• The WPO understands, agrees, and acknowledges that ALL Site contents shall be reviewed, finalized, and approved by the Client.
• Web Insurance Plan™ will make every effort to return inquiries or at least acknowledge that the WPO's inquiry has been received within 48 hours. The WPO understands, agrees and acknowledges that a phone appointment may be necessary to discuss further edit request(s). • The WPO understands, agrees, and acknowledges that contact with Web Insurance Plan™ shall be made primarily via the WPO WIP Forum; the only exception is if a file is too large to upload in which case must be submitted via WPO's primary email on file.
• The WPO understands, agrees and acknowledges that all pictures and documents that are being submitted to Web Insurance Plan™ to be included on the registered Web Property shall be scanned and submitted to WIP via the WPO WIP Forum.
• The WPO understands, agrees, and acknowledges that Web Insurance Plan™ may recommend third-party services to enhance their Web Property. Third-party services will not be added to a Web Property without the written consent of the WPO/Client.
Things you should keep in mind • The WPO/Client understands, agrees and acknowledges that it takes approximately 7 business days to complete maintenance requests from the date of the WPO's web receipt unless WIP specifies a different completion time. View each WIP for actual processing times.
• Once the work order is complete, the Web Property Owner has 3 business days to review and accept/reject the work performed. If response is not received within the allotted time frame, the work performed will be considered "approved" by default and no changes can be made to the closed ticket. Work orders received AFTER the "approval" can be resubmitted under a new ticket and will be processed if enough credits are available in the current WIP cycle.
• Emergency Web Work Order requests can be submitted if a WPO needs the work performed sooner than the processing time indicated in the current WIP. There are times when our work load is low at which time we are able to perform work orders sooner than the allotted times. This is a hit-or-miss/ "standby" process, so if your work order has a definite date, it is best to submit it at least 14 days in advance (idea is 30 days) before the work order needs to be completed. For work orders that can't risk the chance of not being posted before the WIP's allotted processing time, the fee schedule is as follows: 3 Day Work Order is $35.00 per hour with 1 hour minimum request. 24 hours Work Order is $75.00 per hour with 1 hour minimum request. • WIP Accounts (WIPA) that are suspended due to non-payment cannot receive new maintenance submissions for any Web Properties associated with the suspended or terminated account.
• Payment arrangements can be requested, and if approved, a fee will be added to the WIP balance to process the extension. View more details regarding services provided by GriotPay Credit Services™.
Casa Grande, AZ 85122
(888) 600-2011
info@webinsuranceplan.com
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